Diablo 4: How To Fix Error Code 395002 “Account Locked”

Trying to log into Diablo 4 but getting the ‘account locked’ message with the error code 395002? It can be scary at first but don’t worry, you are not locked out of playing Diablo IV forever. Check out the troubleshooting tips you can use to potentially fix the problem.

Why is Diablo 4 saying my account is locked?

The ‘account is currently locked’ error appears when you make too many consecutive login attempts or when the servers are overloaded. It could also come up if your internet glitches out during your attempt to connect to the game.

Source: Blizzard

How to Fix Diablo 4 Account Locked Error 395002

When you see this error, wait and log in after 5 or 10 minutes instead of trying to connect back-to-back. Waiting it out will let the server take its time to update your account’s status and fix the error 395002.

If you feel like the error could be on your end, here’s everything you can try.

• Check your internet connection – Reset your router and try logging into Diablo 4 again. Slow or intermittent internet may cause this error so it’s best to rule it out first.
• Restart the Game – If it’s a bug, close the game and relaunch it to see if the problem fixes itself.
• Clear Download Cache – If you are playing on Steam, head to the Steam Settings > Downloads > Clear Download Cache to see if it helps you get started with the game.
• Turn off VPN – Another element to check is whether your VPN is interfering with the launch of the Steam client and the game. Disable it temporarily and check if you can log in without issues.

There’s also a chance that Blizzard/Diablo 4’s servers are overloaded which is why you are seeing the ‘Account Locked’ error. In this case, check the server status of the game by heading to the official Twitter accounts of Diablo 4 and Blizzard and see if they have acknowledged an outage or maintenance period.

Apart from this, Battlenet itself could be down as well. You can head over to third-party sites like downdetector to find out more about what issues other players are facing.

Hopefully, waiting it out resolves it but if not, contact Blizzard support and they will figure out the root cause of your issue.